We believe we carry a high quality products. We also believe we provide enough information on the web for customer to make the right decision. If you have questions, please contact us before placing the order so we can support your purchase. For example, the color of thread may be different on your PC screen. We do our best to look like the actual thread on our monitor. It is outside of our control to know what type of monitors you are using. Confirm us when you are interested. We do not prefer to receive the return because of the product color difference from the image online.
However, things can go wrong from time to time.
We gladly accept returns and exchanges, Please check the policy below. However, the shipping fees to send back to us would be your responsibility.
If you receive a damage item, please contact us as soon as possible. By receiving the notice within 72 hours of delivery, we will refund the payment after confirming the situation or send you the replacement. We do our best to avoid it, but we are still human so damage or misplace could happen, too.
Gift Order
By default, we make a nice packaging to every order we receive.
https://upcyclestitches.com/sashiko-packaging-philosophy-and-gift-wrapping/
If you would like to make it more "Gift" looking with ribbon and such, please check our service add-on page to upgrade the packaging.
wholesale orders available?
We do not take a wholesale orders as of 2019. However, we offer some bulk-sale discount. Please visit The Bulk Order Page on our website. If you are really interested in selling our products in your store, please contact us with your name, a shop address (require to have a physical store), and your passion to do so.
We strive to deliver the best items for your Sashiko experience. Please contact us if we can help to improve your experience.
We would accept exchanges or returns when a customer:
However, We will NOT accept returns unless the item is defective:
Please contact me if you encounter any problems. We will do our best to be reasonable for your request.
Most o our items are “one-of-a-kind” made by hands. As much as we want to keep creating the exact same materials, it is not possible to do so because we are human. Especially for those Naturally Hand-dyed Sashiko thread, please be reasonable for the “Color” of Natural Dye or hand-made products.
The following items cannot be returned or exchanged regardless.
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We accept major credit card (via Square) and Paypal. In either case, I do NOT keep the credit card information on my end. Therefore, it is not possible to charge you extra without you putting your card information (if you find unknown charge, please contact to the credit company as it is fraud by someone else).
As the Square and Paypal update the policy, I also updated the refund policy. Please be advised that the processing will not be refuneded when the refund is requested by the customer. Alternatively, I am happy to issue Full Amount in form of our Store Credit (same monetary value that you can use on our website).
All of the refund will be processed only after receiving the agreement from the customer in wriring (email is fine). If the package is shipped out already, the refund will be made only after we receive the package back from you. If you wish to cancel the order & get the refund, please contact us as soon as possible.
We aren't just a Japanese craft supplier. We are a team of Sashiko professionals with more than 30 years of experience in Sashiko field. What we sell is what we use in our artworks. When we decide to not to use, it is the time to stop selling here.
We also strive for excellence in customer service. It is simply because we are happy to share what we are proud of, "Sashiko". Customers who purchase our products is a fan of Sashiko. We are happy to get to know you. We will answer questions regarding Sashiko from customers.
It is fortunate to know that I can get the best materials for Sashiko. Sashiko is pretty addictive.
Atsushi Futatsuya
store owner
We are a team of Sashiko professionals.
[Owner / Manager] : Atsushi Futatsuya
Atsushi Futatsuya will be in charge of introducing Sashiko to the world by providing workshops, online resources, and providing supplies to the market.
[Complied under the supervision of...] : Keiko Futatsuya
Keiko Futatsuya, with more than 30 years in Sashiko industry, supervise the Sashiko works Atsushi provides on the website. Keiko is in charge of designing, crafting, and all other directing responsibilities in Sashi.Co project in Japan.